I have nothing but good things to say about Pioneer Organics. They weren’t perfect but would immediately respond to complaints about quality of produce and other issues.

spud! took over Pioneer recently and the first delivery I received was last week. It was horrible. Half the produce was bad or on it’s way to going bad. Lettuce was packed tighter than I pack my socks when travelling. Their highly-touted miles traveled total said 0. An impossibility.

But, far worse, repeated emails went unanswered. Multiple phone calls to the number on the invoice resulted in a fast busy signal. An email using their web received the automated response but nothing else. A phone message to the phone number on their web site was answered by a machine and never returned.

Look, I’ve grown used to what passes for customer service these days and I always cut more slack when dealing with businesses that try to work for a better world. But this is beyond even that pale.